Боевой баран Борис

Hello Boris,
Thank you for your email.

After reviewing your Account thoroughly, we can now confirm that there has not been any suspicious change of location, and we have no reason to believe that your Account was accessed without your permission.



To reinstate your account with a new password and PIN, we would like to ask you that you please provide us with:

Confirmation of your computer/device and email safety - please scan or format your computer/device and remove any virus or malware detected.
A clear digital photograph of you holding your identification document (in your hands, close to your face). Please make sure that your full name, date of birth, and the expiry date of the document are clearly readable.
Finally, visit the 'Help' section of our website to find more information about the password security/tips and security features we offer.

Your cooperation is appreciated.

If you have any further questions, please do not hesitate to contact us.


Regards,

Jean-Eudes
Stars Security

To enhance the security of your Stars Account, we strongly encourage you to set up our additional security features; Stars PIN, SMS Verification, RSA Token and Security Questions.

Activation of these features is extremely simple and can be completed within the ‘Account’ menu within our software.

We will NEVER ask you to confirm your login credentials or password via email, phone or chat facility or in any way. We do not advise giving your login information to anyone under any circumstances.