Не могу верифицировать аккаунт на ППИ Покер. Они приняли все документы кроме верификации адреса. Квартиру я снимаю , поэтому плетежки не на мое имя. Ну и др. документов с адресом у меня нет. Попросили выслать выписку из банка - выслал , а что толку если там адрес не фигурирует.. Выслал им договор на аренду квартируы , но он от 2011 года , не подошел. Вобщем хз что еще сделать.. Попросил вернуть депозит - не хотят.. На старзах была похожая проблема - но они все поняли и приняли доки.
вот переписка:
я-
> Hello!
> Today I sent scans of documents for account verification. I rent an apartment so I have no payment documents at the address which is live. So I sent a scan of the contract for renting housing from 2011 (sorry nothing more recent), and payment order which comes to the landlord. I hope problems will not arise. thank you.
с-
Thank you for contacting PPI POKER Support.
Kindly be informed that rental agreement from 2011 is not acceptable,
kindly note that the provided document should not be older then 3 months, and must have date mentioned on it please.
Should you require any further assistance, please do not hesitate to contact us.
я-
unfortunately I do not have the documents with the address at the place of actual residence, because the apartment is rented. I can change the address at that where I am registered on the passport, and send the scan to a residence permit in the passport. But also not for payment documents last 3 months on it because I do not live there. what can you recommend?
с-
Kindly be informed that you can upload a recent Bank statement, so that we could forward it to the relevant department for their review, if that could be acceptable.
я-
the Bank statement attached here and the cashier in the poker lobby.
с-
Thank you for sending us the requested documentation.
Your documentation has now been forwarded to the relevant department for their review .
We thank you for your cooperation and patience in this matter.
Should you require any further assistance, please do not hesitate to contact us.
потом снова:
с-
Thank you for uploading your requested documents, We still require proof of address from you. Please send us a proof of address with your name, address and date clearly visible on it. Complete full page document should be sent.
Due to regulatory compliance and the security of your account, we require you to submit the following documents:
3. Proof of Address
A copy of a recent bank statement or utility bill showing your name and residential address. The date of the statement/bill must be no more than 3 months old.
я-
As I wrote earlier , I have no such documents, because the apartment is rented. In the Bank statement that I sent, also the address is not specified. If nothing can be done, I beg to withdraw my money back to skrill.
с-
We wish to inform you that we can not refund your deposit which has not been wagered, In order to refund you need to provide us a combination of your rental/lease agreement and receipt of your last deposit. Or any other Official letter that can prove your address.
Moreover, Other options include you contacting the police/taxing authority/etc to receive a letter in on your address.