Дневник одержимости

Hello Ilyas,

Please be advised that your account was flagged during a routine security check.

As part of our security procedures, we ask you kindly to send us the following documents so that we can verify your details:

1. A clear copy of your driver's license, or any other valid government issued picture ID; and

2. A clear copy of a recent utility bill clearly showing your full name, current address and statement date (no older than 3 months). In lieu of a utility bill, we will accept a phone bill, bank statement, payslip or insurance bill which includes your full name, current address and statement date. Please note, we will not be able to accept personal letters or online statements.

If you have access to your PokerStars account we ask you to please log in and upload all requested documents via the client.

Please go to "Help" > "Contact Support / Upload Documents" > Select "Security" in "Category" > Select "Security Document Request" in "Sub-Category" and you will be able to upload documents with a size up to 5 MB.

If you are not able to log into your account, please scan or make a digital photo of your ID (front and back) and send it to security@pokerstars.com or fax to:

PokerStars
Attn: Security
Fax: +44-1624-630899 (international)
Fax: 1-800-631-9050 (Canada toll free)
Fax: 00800-7653-7782 (UK & Italy)

Please ensure that if you are sending documentation via fax that you clearly write your User ID on every page.

Please understand that we have to make identity verifications to make sure that PokerStars remains a safe and secure environment for its players.

We hope you can understand our position on this matter and we look forward to your reply.


Regards,

Alvaro L
PokerStars Security Team


To enhance the security of your PokerStars account, we strongly encourage you to set up our additional security features; PokerStars PIN, SMS Verification, RSA Token and Security Questions. Activation of these features is extremely simple and can be completed within the ‘Account’ menu in the PokerStars Lobby.

PokerStars will NEVER ask you to confirm your login credentials or password via email, phone or chat facility or in any way. We do not advise giving your login information to anyone under any circumstances.