Hello! Next available customer representative will be with you shortly.
Welcome to PartyPoker Live help!
You
[15:57:13]
hello support
You
[15:57:20]
speak to me
Representative Nikoleta has joined the session
Nikoleta
[15:59:20]
Hello
Nikoleta
[15:59:22]
How may I assist you?
You
[15:59:28]
hello nikoletta
You
[15:59:34]
i played tournament
You
[15:59:42]
20 ppl left i had 17 big blinds
You
[15:59:52]
then ur "great poker site start lagging"
You
[15:59:58]
and it's not mine internet
You
[16:00:09]
because i spoke to alot of ppl that playn party atm
You
[16:00:12]
they all have same probs
You
[16:00:24]
when ur connection is here i lost all chips
Nikoleta
[16:00:38]
Please confirm your first and last name and date of birth for security reasons.
You
[16:00:41]
how come u can't PAUSE tournaments when u have connection problems?
You
[16:00:50]
****************************** Имя и дата рождения
You
[16:01:58]
will u answer?
Nikoleta
[16:03:29]
Please give me a moment while I look into this for you.
You
[16:03:55]
sure
You
[16:04:20]
and if what i will not be satisfied by giving back my buy in, i had good chance to even win tournament
Nikoleta
[16:07:14]
I am still checking for you
Nikoleta
[16:07:19]
Please allow me a bit more time
You
[16:08:28]
im not in a rush, take your time
Nikoleta
[16:08:48]
Thank you
Nikoleta
[16:14:42]
It appears that there has been a technical issue
Nikoleta
[16:14:50]
And we are working on fixing it
Nikoleta
[16:15:20]
Tournaments will be canceled and then settled as per our Disconnection and Cancellation policy
Nikoleta
[16:15:24]
I am rally sorry
Nikoleta
[16:15:40]
You would be refunded accordingly in the next 72 hours
You
[16:15:49]
what do u mean
You
[16:15:54]
players still playn this tournament
Nikoleta
[16:16:32]
Just one moment please
You
[16:17:45]
rebuy and addon tournament for 5.5$
You
[16:17:50]
9 players still in tour
You
[16:18:00]
i left in 19th place
You
[16:18:28]
if it happened some players was playn while half of a players pool were disconnected
Nikoleta
[16:19:32]
So you did not disconnect, I understand
You
[16:19:42]
i DID
You
[16:19:46]
and when i comeback
You
[16:19:52]
mi chips are gone
You
[16:20:12]
alot of Ukrainian and Russian players had the same issue
You
[16:20:18]
my chips*
Nikoleta
[16:21:08]
Let me check something for you in that case
You
[16:21:36]
wow
You
[16:21:42]
what u've been checking all the time?
Nikoleta
[16:22:28]
The disconnection issue
Nikoleta
[16:22:44]
Since it appears that not all players and tournaments were affected
You
[16:22:55]
yes
You
[16:26:44]
any progress?
Nikoleta
[16:27:43]
Still checking
Nikoleta
[16:27:46]
I am sorry for the wait
Nikoleta
[16:36:54]
Thank you for your patience once again
Nikoleta
[16:37:02]
I will be able to refund you for the initial buy in
Nikoleta
[16:37:10]
I will issue you $5.50 tournament dollars now
You
[16:37:19]
what about my rebuys and addon?
You
[16:37:32]
and what about my tournament winning chances?
Nikoleta
[16:38:19]
This is what I can offer you at the moment
Nikoleta
[16:38:35]
And you can wait and see if you will get further reimbursment
Nikoleta
[16:38:43]
But since you are able to reconnect that might not happen
Nikoleta
[16:38:47]
I cannot confirm for sure
You
[16:38:51]
i don't need this coins let me speak to some1 else who can do more
You
[16:39:16]
12 mins of disconnection
You
[16:39:25]
it's not only me
You
[16:40:25]
i want at least to be sure it will not happen again
You
[16:40:37]
or if it will u have to pause
You
[16:40:39]
all games
You
[16:40:47]
untill u fix ur issues
You
[16:41:19]
don't take it personally but really im playn in the 5 rooms at the same time and only your site doing things like this
You
[16:41:27]
and sayn that they can give me 5 $
You
[16:41:47]
there is no chance game isn't paused if some % of ppl are lagging
You
[16:41:57]
888 pokerstars winamax
You
[16:42:07]
all rooms respect their players
Nikoleta
[16:43:33]
Yes, I understand you completely
Nikoleta
[16:44:13]
Are these all your re-buys 5.50 USD 10.00 USD 5.00 USD
You
[16:44:29]
i don't remember but can be true
Nikoleta
[16:47:23]
I am sorry but I can only refund for the buy-in
You
[16:47:35]
this is fun really
You
[16:48:05]
you even see mine rebuys and addon and still proposing to refund mine BI
You
[16:48:27]
can i speak with some1 who can explain to me what is happening with your sit?
You
[16:48:27]
site
Nikoleta
[16:48:35]
This is what I am allowed to at the moment
Nikoleta
[16:48:53]
Every agent will tell you the same thing
You
[16:49:15]
can u link me to some1 that is higher then your agents?
Nikoleta
[16:49:19]
We have had a technical issue and that is the reason for the disconnections
Nikoleta
[16:49:31]
Apparently some players were able to go back into the tournaments
You
[16:49:40]
so why u haven't pause all action
You
[16:49:49]
before you fix all your problems?
You
[16:50:05]
why i have to be mad and i have to read all this jokes?
Nikoleta
[16:50:33]
Usually if a tournament is settled as canceled we refund as per our Disconnection and cancellation policy
You
[16:50:35]
because your site runned by some amateurs
You
[16:50:35]
or what?
Nikoleta
[16:51:11]
It is a management decision
You
[16:51:25]
then call tour manager
Nikoleta
[16:51:59]
You can give us a call if you would like to speak to supervisor
Nikoleta
[16:52:17]
https://www.partypoker.com/contact-us.htmlNikoleta
[16:52:31]
Here you can find the number for your country
You
[16:52:32]
can i speak with russian speaking supervisor?
Nikoleta
[16:54:35]
We do not have a Russian one
You
[16:54:43]
Ukrainian?
Nikoleta
[16:55:49]
Our russian speaking agents are seniors
Nikoleta
[16:56:02]
So I am sure they will be able to assist you accordingly
Nikoleta
[16:56:23]
If you do not see your contry in the list please use the second phone option
Nikoleta
[16:56:31]
But keep in mind international charges will apply
You
[16:56:37]
there is no Ukraine
You
[16:56:43]
ohh ;D
You
[16:56:47]
that's so nice
You
[16:56:53]
i have to pay now )
You
[16:57:09]
i like your support
You
[16:57:19]
might be the best i've ever used
Nikoleta
[16:57:21]
I am sorry for that
Nikoleta
[16:57:44]
Please note that I have added you the $5.50 tournaemnt dollars for the buy-in
You
[16:58:07]
thank your
You
[16:58:08]
very much
You
[16:58:11]
im happy now
Nikoleta
[16:58:19]
I am really sorry for the situation
You
[16:58:29]
can u give me some skype off some guy that can solve my problem?
You
[16:58:45]
or some Online contacts?
Nikoleta
[16:58:57]
We do not provide such contacts to players unfortunately
Nikoleta
[16:59:17]
You can also email us at info@partypoker.com
You
[16:59:19]
that's nice aswell
You
[16:59:57]
to mail some1 in 2018 yea
You
[17:00:01]
r
Nikoleta
[17:00:17]
Well, this is the online contact I can provide you with
Nikoleta
[17:00:35]
I am sorry for the present situation really
Nikoleta
[17:00:58]
But this is what I am able to offer you at the moment
You
[17:01:01]
tell me
You
[17:01:04]
what you will do on my place?
You
[17:01:20]
should i create some topics in the poker forums?
Nikoleta
[17:02:29]
I would advise you to also check our Disconnection and cancellation policy
Nikoleta
[17:02:33]
https://www.partypoker.com/games-fairness/cancellation.htmlYou
[17:02:42]
what i will find there?
You
[17:02:51]
that u work with some instruction
Nikoleta
[17:02:57]
Which states "All registered players will be refunded their buy-in and entry fee"
You
[17:02:59]
i already understood it
Nikoleta
[17:03:11]
This does not mean any re-buys made in the tournament
Nikoleta
[17:03:37]
There are rules and terms that have to be followed, yes
You
[17:03:49]
im not dumb i understand all of this
You
[17:03:58]
but im not satisfied with this
Nikoleta
[17:04:02]
Every agent will tell you the same thing
You
[17:04:12]
it's pure disrespect
Nikoleta
[17:04:24]
I understand you as well
Nikoleta
[17:04:47]
But I am not able to provide you with further reimbursement at the moment
Nikoleta
[17:04:53]
I am truly sorry
You
[17:05:11]
okay if u can't give me any contacts
You
[17:05:23]
and can't do anything else then give me 5$
You
[17:05:27]
no point to stay here
You
[17:05:37]
good luck
Nikoleta
[17:06:09]
All contacts where you can reach us you can find here:
https://www.partypoker.com/contact-us.htmlNikoleta
[17:06:13]
I am again sorry
Nikoleta
[17:06:29]
I wish you best of luck on our games in the future as well
Nikoleta
[17:06:37]
Wish a great day
Representative Nikoleta has left the session
Chat session ended
Welcome to PartyPoker Live help!
You
[15:57:13]
hello support
You
[15:57:20]
speak to me
Representative Nikoleta has joined the session
Nikoleta
[15:59:20]
Hello
Nikoleta
[15:59:22]
How may I assist you?
You
[15:59:28]
hello nikoletta
You
[15:59:34]
i played tournament
You
[15:59:42]
20 ppl left i had 17 big blinds
You
[15:59:52]
then ur "great poker site start lagging"
You
[15:59:58]
and it's not mine internet
You
[16:00:09]
because i spoke to alot of ppl that playn party atm
You
[16:00:12]
they all have same probs
You
[16:00:24]
when ur connection is here i lost all chips
Nikoleta
[16:00:38]
Please confirm your first and last name and date of birth for security reasons.
You
[16:00:41]
how come u can't PAUSE tournaments when u have connection problems?
You
[16:00:50]
****************************** Имя и дата рождения
You
[16:01:58]
will u answer?
Nikoleta
[16:03:29]
Please give me a moment while I look into this for you.
You
[16:03:55]
sure
You
[16:04:20]
and if what i will not be satisfied by giving back my buy in, i had good chance to even win tournament
Nikoleta
[16:07:14]
I am still checking for you
Nikoleta
[16:07:19]
Please allow me a bit more time
You
[16:08:28]
im not in a rush, take your time
Nikoleta
[16:08:48]
Thank you
Nikoleta
[16:14:42]
It appears that there has been a technical issue
Nikoleta
[16:14:50]
And we are working on fixing it
Nikoleta
[16:15:20]
Tournaments will be canceled and then settled as per our Disconnection and Cancellation policy
Nikoleta
[16:15:24]
I am rally sorry
Nikoleta
[16:15:40]
You would be refunded accordingly in the next 72 hours
You
[16:15:49]
what do u mean
You
[16:15:54]
players still playn this tournament
Nikoleta
[16:16:32]
Just one moment please
You
[16:17:45]
rebuy and addon tournament for 5.5$
You
[16:17:50]
9 players still in tour
You
[16:18:00]
i left in 19th place
You
[16:18:28]
if it happened some players was playn while half of a players pool were disconnected
Nikoleta
[16:19:32]
So you did not disconnect, I understand
You
[16:19:42]
i DID
You
[16:19:46]
and when i comeback
You
[16:19:52]
mi chips are gone
You
[16:20:12]
alot of Ukrainian and Russian players had the same issue
You
[16:20:18]
my chips*
Nikoleta
[16:21:08]
Let me check something for you in that case
You
[16:21:36]
wow
You
[16:21:42]
what u've been checking all the time?
Nikoleta
[16:22:28]
The disconnection issue
Nikoleta
[16:22:44]
Since it appears that not all players and tournaments were affected
You
[16:22:55]
yes
You
[16:26:44]
any progress?
Nikoleta
[16:27:43]
Still checking
Nikoleta
[16:27:46]
I am sorry for the wait
Nikoleta
[16:36:54]
Thank you for your patience once again
Nikoleta
[16:37:02]
I will be able to refund you for the initial buy in
Nikoleta
[16:37:10]
I will issue you $5.50 tournament dollars now
You
[16:37:19]
what about my rebuys and addon?
You
[16:37:32]
and what about my tournament winning chances?
Nikoleta
[16:38:19]
This is what I can offer you at the moment
Nikoleta
[16:38:35]
And you can wait and see if you will get further reimbursment
Nikoleta
[16:38:43]
But since you are able to reconnect that might not happen
Nikoleta
[16:38:47]
I cannot confirm for sure
You
[16:38:51]
i don't need this coins let me speak to some1 else who can do more
You
[16:39:16]
12 mins of disconnection
You
[16:39:25]
it's not only me
You
[16:40:25]
i want at least to be sure it will not happen again
You
[16:40:37]
or if it will u have to pause
You
[16:40:39]
all games
You
[16:40:47]
untill u fix ur issues
You
[16:41:19]
don't take it personally but really im playn in the 5 rooms at the same time and only your site doing things like this
You
[16:41:27]
and sayn that they can give me 5 $
You
[16:41:47]
there is no chance game isn't paused if some % of ppl are lagging
You
[16:41:57]
888 pokerstars winamax
You
[16:42:07]
all rooms respect their players
Nikoleta
[16:43:33]
Yes, I understand you completely
Nikoleta
[16:44:13]
Are these all your re-buys 5.50 USD 10.00 USD 5.00 USD
You
[16:44:29]
i don't remember but can be true
Nikoleta
[16:47:23]
I am sorry but I can only refund for the buy-in
You
[16:47:35]
this is fun really
You
[16:48:05]
you even see mine rebuys and addon and still proposing to refund mine BI
You
[16:48:27]
can i speak with some1 who can explain to me what is happening with your sit?
You
[16:48:27]
site
Nikoleta
[16:48:35]
This is what I am allowed to at the moment
Nikoleta
[16:48:53]
Every agent will tell you the same thing
You
[16:49:15]
can u link me to some1 that is higher then your agents?
Nikoleta
[16:49:19]
We have had a technical issue and that is the reason for the disconnections
Nikoleta
[16:49:31]
Apparently some players were able to go back into the tournaments
You
[16:49:40]
so why u haven't pause all action
You
[16:49:49]
before you fix all your problems?
You
[16:50:05]
why i have to be mad and i have to read all this jokes?
Nikoleta
[16:50:33]
Usually if a tournament is settled as canceled we refund as per our Disconnection and cancellation policy
You
[16:50:35]
because your site runned by some amateurs
You
[16:50:35]
or what?
Nikoleta
[16:51:11]
It is a management decision
You
[16:51:25]
then call tour manager
Nikoleta
[16:51:59]
You can give us a call if you would like to speak to supervisor
Nikoleta
[16:52:17]
https://www.partypoker.com/contact-us.html
Nikoleta
[16:52:31]
Here you can find the number for your country
You
[16:52:32]
can i speak with russian speaking supervisor?
Nikoleta
[16:54:35]
We do not have a Russian one
You
[16:54:43]
Ukrainian?
Nikoleta
[16:55:49]
Our russian speaking agents are seniors
Nikoleta
[16:56:02]
So I am sure they will be able to assist you accordingly
Nikoleta
[16:56:23]
If you do not see your contry in the list please use the second phone option
Nikoleta
[16:56:31]
But keep in mind international charges will apply
You
[16:56:37]
there is no Ukraine
You
[16:56:43]
ohh ;D
You
[16:56:47]
that's so nice
You
[16:56:53]
i have to pay now )
You
[16:57:09]
i like your support
You
[16:57:19]
might be the best i've ever used
Nikoleta
[16:57:21]
I am sorry for that
Nikoleta
[16:57:44]
Please note that I have added you the $5.50 tournaemnt dollars for the buy-in
You
[16:58:07]
thank your
You
[16:58:08]
very much
You
[16:58:11]
im happy now
Nikoleta
[16:58:19]
I am really sorry for the situation
You
[16:58:29]
can u give me some skype off some guy that can solve my problem?
You
[16:58:45]
or some Online contacts?
Nikoleta
[16:58:57]
We do not provide such contacts to players unfortunately
Nikoleta
[16:59:17]
You can also email us at info@partypoker.com
You
[16:59:19]
that's nice aswell
You
[16:59:57]
to mail some1 in 2018 yea
You
[17:00:01]
r
Nikoleta
[17:00:17]
Well, this is the online contact I can provide you with
Nikoleta
[17:00:35]
I am sorry for the present situation really
Nikoleta
[17:00:58]
But this is what I am able to offer you at the moment
You
[17:01:01]
tell me
You
[17:01:04]
what you will do on my place?
You
[17:01:20]
should i create some topics in the poker forums?
Nikoleta
[17:02:29]
I would advise you to also check our Disconnection and cancellation policy
Nikoleta
[17:02:33]
https://www.partypoker.com/games-fairness/cancellation.html
You
[17:02:42]
what i will find there?
You
[17:02:51]
that u work with some instruction
Nikoleta
[17:02:57]
Which states "All registered players will be refunded their buy-in and entry fee"
You
[17:02:59]
i already understood it
Nikoleta
[17:03:11]
This does not mean any re-buys made in the tournament
Nikoleta
[17:03:37]
There are rules and terms that have to be followed, yes
You
[17:03:49]
im not dumb i understand all of this
You
[17:03:58]
but im not satisfied with this
Nikoleta
[17:04:02]
Every agent will tell you the same thing
You
[17:04:12]
it's pure disrespect
Nikoleta
[17:04:24]
I understand you as well
Nikoleta
[17:04:47]
But I am not able to provide you with further reimbursement at the moment
Nikoleta
[17:04:53]
I am truly sorry
You
[17:05:11]
okay if u can't give me any contacts
You
[17:05:23]
and can't do anything else then give me 5$
You
[17:05:27]
no point to stay here
You
[17:05:37]
good luck
Nikoleta
[17:06:09]
All contacts where you can reach us you can find here: https://www.partypoker.com/contact-us.html
Nikoleta
[17:06:13]
I am again sorry
Nikoleta
[17:06:29]
I wish you best of luck on our games in the future as well
Nikoleta
[17:06:37]
Wish a great day
Representative Nikoleta has left the session
Chat session ended