Tigergaming. Аккаунт заблокирован. Зависли деньги.

Thank you very much for contacting us

Due to all-in abuse in the hand "1562880939", and this resulted in your account being suspended

Please don't hesitate to contact us for further inquires.
Regards,

Quinton

Благодарим за обращение к нам

В виду злоупотребления функцией дисконнект протект в сыгранной руке под номером "1562880939" работа вашего аккаунта была приостановлена.

Не стесняйтесь обращаться к нам для дальнейшего расследования.
с наилучшими пожеланиями,

Quinton

Thank you for contacting us.

We truly understand your concerns, however we have thoroughly reviewed the hand in question and noticed that the disconnection occurred on a crucial point of the game. Unfortunately relevant actions were to be taken as it is considered as a suspicion for an all-in abuse.

Your understanding is truly appreciated.

If you have any other questions or require further assistance, please do not hesitate to contact us.

Best regards,
Jeff
Customer support

Благодарим за обращение к нам
Мы действительно понимаем ваши опасения и тщательно просмотрели спорную руку и заметили что дисконнект произошел в переломный момент раздачи. К сожалению, соответствующие действия должны были быть приняты, к рассмотрению как подозрение в злоупотреблений функцией дисконнект протект.

Мы действительно ценим ваше понимание.

Если у вас есть какие-либо другие вопросы или требуется дополнительная помощь, пожалуйста, не стесняйтесь обращаться к нам.

С наилучшими пожеланиями,
Jeff

Thank you for contacting TigerGaming.

Please rest assured that we understand where you are coming from and that this issue occurred due to your disconnection during a crucial portion of the game. We have had a look into your account and we are able to see that your account is now active and you are now able to sign in and continue your gaming experience.

Thank you for your understanding in this regard.

If you require further assistance, please do not hesitate to contact us.

Kind Regards,
Customer Support
James

Благодарим за обращение
Будьте уверены, что мы прекрасно понимаем о к чему вы ведете и то что ситуация с дисконнектом произошла в переломный момент в раздачи. Мы просмотрели ваш аккаунт и мы видим что ваш аккаунт сейчас активен и вы можете зайти в него и продолжить игру.

Благодарим вам за понимание и намерения
Если вам необходима помощь, не стесняйтесь обращаться к нам.

С уважением, служба поддержки
James

System is getting started. [Saturday, January 30, 2016 1:38:07 PM]


A representative will be connected, please be patient.



Jeff enters the chatroom.



Jeff 1:38:16 PM

Hello Aleksandr, my name is Jeff, how may I help you?


Aleksandr 1:39:45 PM

Hello, Jeff. Had disconnect few minutes ago nickname:yda4JluB. Was big pot at 3/6nl. Can u check it?


Jeff 1:40:08 PM

Please provde me with the hand number.


Aleksandr 1:41:00 PM

dont know disconnected tables closed for few minuts. I know table name"Ultra warrior"


Jeff 1:41:24 PM

Unfortunately I do need the hand number which can be located in reports.


Aleksandr 1:42:14 PM

I just want to understand what should i do if disconnect happened to prevent suspension of my account.


Jeff 1:43:24 PM

If it does happen, then please send us the hand number and explain the situation.


We will then forward it to the relevant department for a further review.



Aleksandr 1:44:10 PM

where should i look at the hand number if client closes?


Jeff 1:44:40 PM

Once it is completed. Log back on and go into reports.


Aleksandr 1:45:43 PM

where is "reports" button ?


Jeff 1:45:58 PM

In the cashier page.


Aleksandr 1:49:43 PM

hand: #*********


after disconnect happened i waited for 5-7 sec, then closed lobby. And after i'm chatting with you.



Jeff 1:52:29 PM

Thank you for reporting this.


Aleksandr 1:53:11 PM

Is it enough?


Jeff 1:53:53 PM

I can not assure that your account will not be suspended but I will forward this matter to the operations department.


Aleksandr 1:54:33 PM

ok, thank you.


Jeff 1:55:49 PM

You are more than welcome.


Aleksandr 2:01:56 PM

I just had a thouth. If i will record my playing via camtasia(or any window recorder). Can i send this video in suspicious situation via email or upload it to the dropbox and send the link?


Jeff 2:02:30 PM

That will brilliant sir.