Loose squeeze: agromonkey атакует =)

Dear Grigoriy,





Thank you for contacting Customer Service.




I am sending you this email as promised to you earlier. I am sorry to hear that you are facing these problems, so please follow the steps below in order to resolve this.





Please note that by uninstalling and re-installing the software, you would lose the player notes that you made through “Add Player Notes” option and the Hand History folder as well. For the Hand History, please go to C:\ProgramFiles\PartyPoker\HandHistory , copy the folder and save it in a different folder. When you reinstall, you can move it back to the PartyPoker folder. If you don’t have any notes, you may skip the next step. To save the players' notes:





1. Right click on the 'PartyPoker' icon on the desktop.
2. Click on 'Properties'
3. Click on the 'Find Target' button
4. Double click on the PartyPoker folder
5. Right click on the 'Notes' file and click on 'Copy'. Close all the windows.
6. Right Click on the Desktop and click on 'Paste'





Once you have reinstalled the software you will have to add the Player Notes:





1. Right click on the Notes.txt file that you saved on the Desktop and click on Copy –
2. Right click on the 'PartyPoker' icon on the desktop.
3. Click on 'Properties'
4. Click on the 'Find Target' button
5. Now the installation folder opens, Double Click on the PartyPoker folder, click on Edit and click on Paste.





Please be advised to follow the step by step instructions for reinstallation:





First of all, uninstall the PartyPoker software:





Click 'Start', point to 'Settings', click on 'Control Panel', and then double-click on the 'Add/Remove Programs'.

Open 'My Computer' and browse to 'C:/Program files/', then delete 'PartyGaming' folder (default location is C:/Program files/PartyGaming unless you changed the installation folder the last when you installed).





After this, delete all 'Temporary Files' and 'Cookies' and clear 'History' in the 'Internet Explorer'.





1. Close all programs and open Internet Explorer.

2. Click on Tools on the menu bar.

3. Click on Internet Options.

4. Click on Delete Files.

5. Check Delete all offline content option.

6. Click on View Files.

7. Click on 'Edit' at the top and then click on 'Select All'.

8. Press the 'Del' button on the keyboard.

9. Close this window. Also close the Settings window.

10. Click on the Clear History button. Click on Yes to confirm. Click Ok and close all the windows. Also close Internet Explorer.





After the above procedure, please perform a Disk Cleanup:





1. Close all the programs.

2. Click on Start and then on Programs.

3. Click on Accessories and Select System Tools.

4. Click on Disk Cleanup. After the disk cleanup is done, you will be taken back to the desktop.




You will then need to restart your computer.





Finally, please download the PartyPoker software from PartyPoker.com website and reinstall it from there into a new location on your computer. Then, please start the software with right click of the mouse and choose Run as administrator.





I sincerely hope that the above procedures have helped in resolving your trouble. In case you need any further clarification or have other questions, please do not hesitate to contact us again. We are available 24 hours a day, 7 days a week to assist you and will be more than happy to help you.





Thank you for choosing us as your online gaming site.





Best regards,





Svilena



Customer Service