Здравствуйте!
Подскажите, если кто в курсе, как быть.
Ситуация вот какая:
Живу на Украине. Продаю доли на мтт маркете. Зарегистрировался на 888. Сделал деп 10$. Попал на пару финалок в итоге получилось в районе 350$ в кассе. Решил вывести часть, чтобы распределить бр на других румах. Сделал запрос на вывод средств. Пришло письмо от 888 типа - подтвердите личность. Выслал скан паспорта и получил вот такой ответ:
> Dear Dmitry,
This is the Operations Department at Cassava Enterprises (Gibraltar) Ltd.
We are contacting you in regards to your 888poker account with username
"DMethos".
Thank you for recently submitting your document. We are sincerely grateful
that you took the initiative to verify your identity with us.
However Dmitry, it is required that you provide us with an alternate form
of ID. This is due to our verification process where sometimes additional
documents may be required to verify a members account.
This may take the form of a Driver's License, National ID, Armed forces ID
or other government issued ID.
Once the requested document has been received and verified successfully,
we should then be able to proceed.
We apologise for the inconvenience this causes you and thank you for your
co-operation in this matter.
Я им пишу, что я как бы National ID и прислал. Получаю ответ:
Dmitry, we have conducted a further review of your account and we are pleased to inform you that there is no longer a need to provide us with additional documentation at this time.
However, please note that at some point in your casino life, you may be required to provide us with further documentation.
Пишу им - "всё ок, можно снимать бабло? могу ещё прислать копию военного билета."
Попробовал вывести деньги раз пишут, что всё ок.
Получаю письмо:
Thank you for contacting us.
Dmitry, withdrawal request is currently awaiting process however, you were advise that you may be required at some poit in your casino life to provide us with documents. In light of this, before we can process your withdrawal we ask that your provide us with the below documents:
- Copy of your Military ID
-Copy of your most recent utility bill showing your full name and address
Once these docuements have been received and verified successfully we will be in a better position to proceed.
Отправляю военный билет и чек об оплате инета + копию договора по инету.
Пишут:
Thank you for recently submitting your documents via our "Upload Your Documents Feature". Please be advised, this have been reviewed and checked in accordance of the Security Check requirements.
Unfortunately, we were not able to complete our verification because the identity certificate did not pass our security checks. In light of this, please send us an alternate document at your earliest convenience such as:
- National Identification Card
- Driver’s licence
Please note as soon as the requested document is received, we would be in a better position to proceed.
Я им отвечаю, что у меня нет водительских прав, а что такое National Identification Card вообще не представляю. Шлю паспорт ещё раз.
Приходит письмо:
Please be advised your account is blocked in our systems and no further actions can be taken until the requested documentation is received. In light of this, please submit one of the documents listed below:
- National Identification Card
- Driver's Licence
Thank you for your understanding on this matter and we look forward to hearing from you
Я им высылаю копию всех страниц паспорта, где есть хоть какие-то данные. Высылаю идентификационный код, копию свидетельства о браке, фоточку с паспортом в руках + ссылку на википедию на английском с описанием украинского паспорта.
Сегодня приходит письмо-ответ на предыдущее письмо, где я пишу, что нет водительских прав и отправляю им паспорт повторно:
Thank you for providing your documents.
However , we are unable to complete the verfication process with the submitted documents and ask that you provide on fo the listed documents below ;
- National Identification Card ( must be the actual card and not your certificate )
- Driver's Licence
Dmitry , we are not trying to make this process diffcicult for you but we are unable to proceed until we have recived the requested document .
Thank you for your understanding on this matter and we look forward to hearing from you.
Как быть - непонятно.
Подскажите, если кто в курсе, как быть.
Ситуация вот какая:
Живу на Украине. Продаю доли на мтт маркете. Зарегистрировался на 888. Сделал деп 10$. Попал на пару финалок в итоге получилось в районе 350$ в кассе. Решил вывести часть, чтобы распределить бр на других румах. Сделал запрос на вывод средств. Пришло письмо от 888 типа - подтвердите личность. Выслал скан паспорта и получил вот такой ответ:
This is the Operations Department at Cassava Enterprises (Gibraltar) Ltd.
We are contacting you in regards to your 888poker account with username
"DMethos".
Thank you for recently submitting your document. We are sincerely grateful
that you took the initiative to verify your identity with us.
However Dmitry, it is required that you provide us with an alternate form
of ID. This is due to our verification process where sometimes additional
documents may be required to verify a members account.
This may take the form of a Driver's License, National ID, Armed forces ID
or other government issued ID.
Once the requested document has been received and verified successfully,
we should then be able to proceed.
We apologise for the inconvenience this causes you and thank you for your
co-operation in this matter.
Я им пишу, что я как бы National ID и прислал. Получаю ответ:
However, please note that at some point in your casino life, you may be required to provide us with further documentation.
Пишу им - "всё ок, можно снимать бабло? могу ещё прислать копию военного билета."
Попробовал вывести деньги раз пишут, что всё ок.
Получаю письмо:
Dmitry, withdrawal request is currently awaiting process however, you were advise that you may be required at some poit in your casino life to provide us with documents. In light of this, before we can process your withdrawal we ask that your provide us with the below documents:
- Copy of your Military ID
-Copy of your most recent utility bill showing your full name and address
Once these docuements have been received and verified successfully we will be in a better position to proceed.
Отправляю военный билет и чек об оплате инета + копию договора по инету.
Пишут:
Unfortunately, we were not able to complete our verification because the identity certificate did not pass our security checks. In light of this, please send us an alternate document at your earliest convenience such as:
- National Identification Card
- Driver’s licence
Please note as soon as the requested document is received, we would be in a better position to proceed.
Я им отвечаю, что у меня нет водительских прав, а что такое National Identification Card вообще не представляю. Шлю паспорт ещё раз.
Приходит письмо:
- National Identification Card
- Driver's Licence
Thank you for your understanding on this matter and we look forward to hearing from you
Я им высылаю копию всех страниц паспорта, где есть хоть какие-то данные. Высылаю идентификационный код, копию свидетельства о браке, фоточку с паспортом в руках + ссылку на википедию на английском с описанием украинского паспорта.
Сегодня приходит письмо-ответ на предыдущее письмо, где я пишу, что нет водительских прав и отправляю им паспорт повторно:
However , we are unable to complete the verfication process with the submitted documents and ask that you provide on fo the listed documents below ;
- National Identification Card ( must be the actual card and not your certificate )
- Driver's Licence
Dmitry , we are not trying to make this process diffcicult for you but we are unable to proceed until we have recived the requested document .
Thank you for your understanding on this matter and we look forward to hearing from you.
Как быть - непонятно.