BlaBrah @ 11.5.2013
Вывожу с буков на банковский счет к которому привязана карта, все это в Сбере, никакого процента не плачу, счет долларовый, спецом глянул аудит нет там никаких подобных сборов, буки випка ессесна
ну значит мне не повезло) с банком я разбираться не стала, предложили написать им заявление, но мне было влом, а на словах объявили именно то, что я написала выше
из покер румов вывод на банковский счет сбера идет с такой же комиссией, даже переписка осталась, хз, кто тут врет, но точно не я)
зы хинт, прости за флуд, но мы тут пытаемся докопаться до истины)
Discussion Thread
Response Via Email 01/05/2013 10.25 AM
Dear Elena,
Thank you for your email.
I am contacting you today in response to your recent enquiry concerning the fees that were charged in your recent withdrawal.
The issue appears to be that the intermediary banks have charged you a fee for receiving an Envoy wire withdrawal. I can assure you that we have processed the full amount to your bank account and paid for all costs on our end, however depending on your bank's policy and the intermediary banks policy, you may well be charged extra to receive these funds in your bank account.
Unfortunately, as the charge has not originated at our end, we are unable to refund you the amount lost. My advice would be for you to enquire at your bank as to whether this will be the case for each withdrawal request, or whether it was a one off.
We are sorry for any inconvenience caused in this matter, but I hope this now clarifies things for you. If there is anything else we can assist you with then please do not hesitate to get back in touch. We are always happy to hear from you.
Kind regards,
Jenane M.
Transactions Team.