српустя 2 недели после того, как я отправил в екогру всю информацию, они мне отправили письмо.
DISPUTE INVESTIGATION
After a review of all the information and evidence submitted by both parties, we confirmed the following:
• On the 4th January 2019,Mr. Dzianisau registered an account with 888 Poker.
• Mr. Dzianisau’s account was flagged for suspicious behaviour during one of 888 Poker’s account audits on the 20th November 2019.
• 888 Poker confirmed that the gaming patterns on Mr. Dzianisau’s account were associated with possible A.I. (bot use).
• Upon further review of Mr. Dzianisau’s account, 888 Poker found that Mr. Dzianisau’s account was linked to another player via several identifiers.
• 888 Poker have provided evidence confirming the above suspicion, however due to GDPR concerns, we are not at liberty to disclose.
• It is stated in 888 Poker’s User Agreement, which Mr. Dzianisau accepted when registering the account:
https://www.888poker.com/security-and-privacy/user-agreement-nonuk/• 888 Poker confirmed that all the funds retained in Mr. Dzianisau’s account, are that of winnings and there are no unused deposits.
• In line with 888 Poker’s policy, they have taken the correct course of action, Mr. Dzianisau’s account will remain closed and the held funds will be used to reimburse the players
who lost funds to Mr. Dzianisau.
Bearing the above in mind, we are satisfied that 888 Poker acted in accordance with their user agreement by closing Mr. Dzianisau’s account and confiscating his bankroll, as they found
that the winnings generated could have only been generated through the use of software aids which is prohibited, therefore no funds are due to Mr. Dzianisau.
We have found the operators terms and conditions to be easily accessible, open, transparent and fair
PRELIMINARY RESOLUTION
This is the initial decision after a review of all the information and evidence submitted by both parties to the dispute.
The operator acted in accordance with their user agreement by closing the player’s account and confiscating his bankroll, as they found that the winnings generated could have only
been generated through the use of software aids which is prohibited, therefore no funds are due to the player.
Should you have evidence to the contrary, please submit it within the next seven days and we will investigate further. In the absence of having received such evidence, the dispute
will be closed in accordance with this preliminary ruling.
ADDITIONAL PLAYER SUBMISSION
Any additional evidence submitted by the player after the preliminary resolution will be reviewed to determine if further investigation is required
Помогите разобраться пожалуйста, я не знаю, что там можно предоставить то еще? Историю рук им уже отправлял, отправлю еще раз. Сама регистрация у меня была не 04.01.2019, а 04.01.2016. Не знаю, это опечатка просто, или это 888 предоставили такую информацию. Так же закину им скрины, где были письма о успешной регистрации в 2016, о получении МВП статуса в 2018. Но что еще я хз. Что в такой ситуации делать дальше? На все дали 7 дней.