maxmilo, Написали что проводят расследование. После того как хотел вывести деньги. А как написать в лайф чат, если нельзя зайти в аккаунт?
Письмо следующего содержания
Hello Евгений,
Thank you for your email.
You have asked that we review your request for account reinstatement at least three years since you were originally barred. This process consists of a thorough review of your past correspondence with us and account history on our site. Findings during the review process could lead to the immediate denial of a request for reinstatement.
Before we initiate the review, we ask that you comply with the following conditions. Compliance with these conditions will be accepted as your acknowledgment that you wish for us to proceed with the review and notify you of the outcome. Please note that this is a prerequisite to the review. Compliance does *not* guarantee approval of your request.
In order to verify your identity, please include the following information:
1. A digital photograph or clear scan of your driver's license, or any other valid government issued picture ID; and
2. A copy of a recent utility bill clearly showing your full name, current address and statement date (no older than 3 months). In lieu of a utility bill, we will accept a phone bill, bank statement, payslip or insurance bill which includes your full name, current address and statement date. Please note, we will not be able to accept personal letters or online statements.
Please send all of the above to security@starsaccount.eu
Once you have provided the requested documentation we will be willing to re-review your case. If there is anything you would like us to take into account as we complete this review, then now is the appropriate time to be forthcoming with the information you feel is relevant.
Once again, please note that compliance with this request is not a guarantee of approval. Thank you for your cooperation.
Честно я мало что понял, документы отправил. Деньги уже пришли, но аккаунт ещё заморожен!