UTG:
Hello,

Thanks for your mail.

Please know that this is standard procedure for players depositing from unindemnified sources. It is simply a way we can minimize the amount of fraudulent activity we incur on the site to better protect all users participating on Full Tilt Poker.

This is by no means an insinuation of guilt, but merely a means of validating you as the true owner of the processor(s) and/or account in question. While it may seem like a hassle in the short term, this validation will actually minimize processing times for deposits, transfers, and withdrawals in the future.

We hope you can provide us with these documents at your earliest convenience, and thank you for your cooperation in advance.

Regards,

ALASTAIR
Full Tilt Poker Security Team

HERO:
Hello,


I dont mind to provide these documents (but the bank account statement is unlikely to be submitted), but why you do not specify these requirements in the USER LICENSE AGREEMENT? Now I am in a situation when my money is on the locked account and I even cant get them out. Maybe you should ask for that documents BEFORE you made the money transaction? It seems more reasonable.

Unfortunately I cant provide you 'Bank or credit card statement, utility bill, cell phone bill, home or auto insurance papers' so please inform me how can I get my money back?

Regards,
(account name: obmanivseh)