Под катом мой опыт общения с сапортом старзов по поводу предыдущего бага с сундуками, когда не показывалась анимация и каждый сундук открывался по 30 секунд. Они его исправили, на новый баг, выше описанный. Осталось подождать 5 месяцев, пока они придумают ещё что-нибудь. Читать снизу вверх. Я им даже видосик запилил, так у меня подгорело.
Hello,
We are very sorry that you were affected by this issue.
Please accept my apologies for the inconvenience.
We value your feedback and would like to assure you that it has been reported to our Programming Team.
We know how important it is for you and all other players, to get this issue fixed as soon as possible.
As always, if you would like any further assistance with this or any other matter, please do not hesitate to get back to us. We are happy to help 24/7 .
Thank you for your patience and for playing with us.
Regards,
Marcin
Technical Specialist
Stars Support
> _______________________________________________________
> From: Eugene Shorkin
> Sent: 07/28/17 19:59:39
> To: support@starsaccount.com
> Subject: Re: Log Files Request
>
> e-mail address in last letter wasn't work. I made FWD-copy after letter.
>
> You now made me even more angry. Nothing has changed, still the animation
> of the cases does not work, except that now I need to configure my client
> again. But even this is not as important as the fact that I was sure that
> your decision will not change anything. This is any normal engineer will
> understand that the problem is in the built-in browser, but you requested
> logs, forced to reset the settings, and all because I tried to help you,
> and instead only made myself worse. And I'm sure that I'm not the only one
> who has this bugs. All suffer and wait for the company to start thinking
> about customers. Thank you, I won't write to you about any other problems
> since your attitude is completely wrong.
>
>
> ---------- Forwarded message ----------
> From: <@pokerstars.com>
> Date: 2017-07-29 3:45 GMT+07:00
> Subject: Corrupted 'user.ini' File
> To: @gmail.com
>
>
> Hello,
>
> Thank you for your email with the requested log files.
>
> We are sorry for the problem you have experienced. After the review of the
> provided log files, we could see that the user.ini file, with your settings
> and preferences, might have gone corrupted. In this scenario, our
> application may not work as desired.
>
> To solve this issue please delete your User.ini. To do it, first make sure
> our software is closed, then locate the "User" file by selecting "Finder",
> then click on the menu bar at the top of your screen click "Go" → "Go to
> Folder...", then type the following or copy/paste into the area provided
> and press Enter:
>
> ~/Library/Preferences
>
> After that please locate the the file com.pokerstars.user.ini preprocess
> and move it to the trash.
>
> Please note that deleting this file will revert all user defined options to
> their default setting and you will need to set those options again manually.
>
> If anything happens again, please send us an updated version of log files .
> In addition, please confirm if you are using any third party tools.
>
> Regards,
>
> AndreaC
> Technical Specialist
> Stars Support
>
> ------- Previous Email -------
>
> From: support@starsaccount.com
> Sent: 07/28/2017 16:31:38
> To: @pokerstars.com
> Subject: Email Forwarded
>
>
> Hello,
>
> Thank you for contacting Stars Support.
>
> We have forwarded your email to the team responsible for handling this
> issue. You will receive a reply as soon as possible.
>
> Your patience is highly appreciated.
>
> Regards,
> Stars Support
>
>
>
>
>
>
>
> 2017-07-29 3:15 GMT+07:00 <support@starsaccount.com>:
>
> > Hello Eugene,
> >
> > Thank you for contacting us, we would love to help you with your query.
> >
> > We are very sorry for this inconvenience that you have experienced, it
> > would be helpful if you could send us the log files from our software. To
> > do this please load our software and:
> >
> > 1. Click on 'Help'
> > 2. Select: 'Log Files'
> > 3. Click on the 'SEND LOG FILES' button
> >
> > This will automatically send the files to us, please also include your
> > Stars ID and any details related to the reason you are sending log files.
> >
> > Alternatively, you can click on the 'ZIP & SAVE' button and your log files
> > will then automatically be saved as a .zip file on your hard drive. To do
> > this simply follow these instructions:
> >
> > 1. Open the Main Lobby
> > 2. Go to 'Help'
> > 3. Go to 'Log Files'
> > 4. Click on the 'ZIP & SAVE' button
> > 5. Save the file to your Desktop, you may have to navigate to the Desktop
> > as the default location is our software's settings folder
> > 6. Reply to this email
> > 7. Click on Attach File (or similar option)
> > 8. Select the ZIP file located in your Desktop or wherever you chose to
> > save the file
> > 9. Click 'OK' and send the email
> >
> > It is important that you send us these files as soon as you can as they
> > are only kept on your hard drive for a period of one day.
> >
> > We look forward to hear from you.
> >
> > Regards,
> >
> > Monika
> > Stars Support
> >
> > ------- Previous Email -------
> >
> > From:@gmail.com
> > Sent: 07/28/2017 16:13:03
> > To: support@pokerstars.com
> > Subject: chests bug on mac
> >
> > really, wait 30 secs to open chest to increase 7 coins and 3 points. it's
> > very cool but even animation isn't working. fix it. i'm amateur player and
> > without rakeback you can't even do smt good to entertain your players. i'm
> > feeling like i'm not important for you like player. it seems for me like
> > huge disrespect. I screen for you and you can check the video to feel what
> > players fell every time. last bug with starscoins counter was fixed when
> > new rewards program was presented, but I was wrote like a year before it.
> >
https://www.youtube.com/watch?v=OZQNXgnQAQA
Hello,
We are very sorry that you were affected by this issue.
Please accept my apologies for the inconvenience.
We value your feedback and would like to assure you that it has been reported to our Programming Team.
We know how important it is for you and all other players, to get this issue fixed as soon as possible.
As always, if you would like any further assistance with this or any other matter, please do not hesitate to get back to us. We are happy to help 24/7 .
Thank you for your patience and for playing with us.
Regards,
Marcin
Technical Specialist
Stars Support
> _______________________________________________________
> From: Eugene Shorkin
> Sent: 07/28/17 19:59:39
> To: support@starsaccount.com
> Subject: Re: Log Files Request
>
> e-mail address in last letter wasn't work. I made FWD-copy after letter.
>
> You now made me even more angry. Nothing has changed, still the animation
> of the cases does not work, except that now I need to configure my client
> again. But even this is not as important as the fact that I was sure that
> your decision will not change anything. This is any normal engineer will
> understand that the problem is in the built-in browser, but you requested
> logs, forced to reset the settings, and all because I tried to help you,
> and instead only made myself worse. And I'm sure that I'm not the only one
> who has this bugs. All suffer and wait for the company to start thinking
> about customers. Thank you, I won't write to you about any other problems
> since your attitude is completely wrong.
>
>
> ---------- Forwarded message ----------
> From: <@pokerstars.com>
> Date: 2017-07-29 3:45 GMT+07:00
> Subject: Corrupted 'user.ini' File
> To: @gmail.com
>
>
> Hello,
>
> Thank you for your email with the requested log files.
>
> We are sorry for the problem you have experienced. After the review of the
> provided log files, we could see that the user.ini file, with your settings
> and preferences, might have gone corrupted. In this scenario, our
> application may not work as desired.
>
> To solve this issue please delete your User.ini. To do it, first make sure
> our software is closed, then locate the "User" file by selecting "Finder",
> then click on the menu bar at the top of your screen click "Go" → "Go to
> Folder...", then type the following or copy/paste into the area provided
> and press Enter:
>
> ~/Library/Preferences
>
> After that please locate the the file com.pokerstars.user.ini preprocess
> and move it to the trash.
>
> Please note that deleting this file will revert all user defined options to
> their default setting and you will need to set those options again manually.
>
> If anything happens again, please send us an updated version of log files .
> In addition, please confirm if you are using any third party tools.
>
> Regards,
>
> AndreaC
> Technical Specialist
> Stars Support
>
> ------- Previous Email -------
>
> From: support@starsaccount.com
> Sent: 07/28/2017 16:31:38
> To: @pokerstars.com
> Subject: Email Forwarded
>
>
> Hello,
>
> Thank you for contacting Stars Support.
>
> We have forwarded your email to the team responsible for handling this
> issue. You will receive a reply as soon as possible.
>
> Your patience is highly appreciated.
>
> Regards,
> Stars Support
>
>
>
>
>
>
>
> 2017-07-29 3:15 GMT+07:00 <support@starsaccount.com>:
>
> > Hello Eugene,
> >
> > Thank you for contacting us, we would love to help you with your query.
> >
> > We are very sorry for this inconvenience that you have experienced, it
> > would be helpful if you could send us the log files from our software. To
> > do this please load our software and:
> >
> > 1. Click on 'Help'
> > 2. Select: 'Log Files'
> > 3. Click on the 'SEND LOG FILES' button
> >
> > This will automatically send the files to us, please also include your
> > Stars ID and any details related to the reason you are sending log files.
> >
> > Alternatively, you can click on the 'ZIP & SAVE' button and your log files
> > will then automatically be saved as a .zip file on your hard drive. To do
> > this simply follow these instructions:
> >
> > 1. Open the Main Lobby
> > 2. Go to 'Help'
> > 3. Go to 'Log Files'
> > 4. Click on the 'ZIP & SAVE' button
> > 5. Save the file to your Desktop, you may have to navigate to the Desktop
> > as the default location is our software's settings folder
> > 6. Reply to this email
> > 7. Click on Attach File (or similar option)
> > 8. Select the ZIP file located in your Desktop or wherever you chose to
> > save the file
> > 9. Click 'OK' and send the email
> >
> > It is important that you send us these files as soon as you can as they
> > are only kept on your hard drive for a period of one day.
> >
> > We look forward to hear from you.
> >
> > Regards,
> >
> > Monika
> > Stars Support
> >
> > ------- Previous Email -------
> >
> > From:@gmail.com
> > Sent: 07/28/2017 16:13:03
> > To: support@pokerstars.com
> > Subject: chests bug on mac
> >
> > really, wait 30 secs to open chest to increase 7 coins and 3 points. it's
> > very cool but even animation isn't working. fix it. i'm amateur player and
> > without rakeback you can't even do smt good to entertain your players. i'm
> > feeling like i'm not important for you like player. it seems for me like
> > huge disrespect. I screen for you and you can check the video to feel what
> > players fell every time. last bug with starscoins counter was fixed when
> > new rewards program was presented, but I was wrote like a year before it.
> > https://www.youtube.com/watch?v=OZQNXgnQAQA