привет, я им написал что у меня было пара 3бетпотов, но они явно сами разбирали какие ситуации были, так как прислали даже за банки по 1$. Полностью оба их письма:
Hello Pavel,
Thank you for contacting us.
We have recently experienced some technical problems. These have now been fixed and you are once again able to login to your account and play as normal. We sincerely apologise for any inconvenience caused.
We will be considering refunds for all materially affected players. 'Materially affected' means you missed a considerable number of hands and lost a significant portion of your chip stack due to blinds and antes. By sending this email you have already ensured any affected games will be subject to a thorough review, but if there is any further information you feel is pertinent to your specific case please feel free to let us know.
Hello Pavel,
Thank you for your patience in awaiting a response regarding this matter.
We have reviewed your recent ring game play and have located hands where you had money committed to the pot and were forcibly folded due to server issues on the 18th of November 2017.
The hands are as follows:
#178414551690 $ 5
#178414607541 $ 1
#178414579512 $19
#178414608286 $ 4
#178414550094 $19
Whilst we can't say for certain that you would have won these hands, we can see that you were financially affected due to the server issues.
As we consider you a valued player we have issued a credit of $48 (the overall amount you invested in these hands) back to your account.
We sincerely apologize for the inconvenience caused by the disconnection.
Лимиты на депозит кстати инста увеличили в течение пары часов после просьбы.