Ребята, всем привет ! Недавно выводил деньги на скрилл с Pokerstars.es. Касса в клиенте не открывается, поэтому использовал VPN(Tor Browser) для вывода средств. После чего пришло уведомление на почту, что вывод заморожен и мне необходимо объяснить ситуацию. Послал документы и в подробностях рассказал, что использую VPN исключительно для вывода/депозита средств, т.к. касса в клиенте не открывается и послал документы для повторной верификации. Через 17 дней пришел ответ от службы поддержки: " Thank you for your understanding and patience.
We do not endorse the use of VPN, proxy, or similar services. According to our Terms of Service, all players are required to provide accurate information, this includes your location:
"The User must provide full and truthful information in respect of all details and information requested by The Stars Group in connection with the User's use of the Service subject at all time to the terms of the Privacy Policy."
The complete Terms of Service are available here:
www.pokerstars.es/poker/room/tos/
On occasion, we may be required to amend the Terms of Service. It is your responsibility to keep up to date with any changes made to the Terms of Service.
We would also like to remind you that accessing your Stars Account for real money services from our regulated licenses is prohibited.
If you wish to play online poker for real money while you are located in any of the license-regulated countries (except the US), then you will be required to go to the corresponding website and create an account for that country. This may be difficult if you are not a resident of that country.
If you have any other questions, please do not hesitate in letting us know. "
Может была у кого такая проблема? В письме сказано, что они не одобряют использование VPN и мне уже даже страшно туда заходить через VPN.
We do not endorse the use of VPN, proxy, or similar services. According to our Terms of Service, all players are required to provide accurate information, this includes your location:
"The User must provide full and truthful information in respect of all details and information requested by The Stars Group in connection with the User's use of the Service subject at all time to the terms of the Privacy Policy."
The complete Terms of Service are available here:
www.pokerstars.es/poker/room/tos/
On occasion, we may be required to amend the Terms of Service. It is your responsibility to keep up to date with any changes made to the Terms of Service.
We would also like to remind you that accessing your Stars Account for real money services from our regulated licenses is prohibited.
If you wish to play online poker for real money while you are located in any of the license-regulated countries (except the US), then you will be required to go to the corresponding website and create an account for that country. This may be difficult if you are not a resident of that country.
If you have any other questions, please do not hesitate in letting us know. "
Может была у кого такая проблема? В письме сказано, что они не одобряют использование VPN и мне уже даже страшно туда заходить через VPN.