Поговорил с саппортом:
Payouts: Thank you for contacting us! My name is Jenny. How may I help you?
YURI AROUSTAMIAN: Hello Jenny. About 60 hours ago I have requested a cashout for 4k, and since that time I didn`t get any news. When the cashout will be approved? Could you please provide me with that kind of information?
Payouts: Let me assist you
Payouts: Would you please provide me with the answer to your security question, which is: ***************?.
YURI AROUSTAMIAN: ****** ******
Payouts: thanks
Payouts: your 2 payouts authorized
Payouts: We are sorry, but due to recent legal developments in the United States, we are required to temporarily suspend deposit, withdrawal, and transfer activity for US customers. We apologize for any inconvenience this may cause while we work on a resolution. Any affected accounts will remain secure while we work hard on a suitable resolution. Please check back regularly as updates will be provided as soon as possible.
Payouts: Be aware that we have placed your case in a priority list, in order to follow up with your case the soonest possible; we appreciate your patience in this matter.
YURI AROUSTAMIAN: Yes, but I`m not a US customer
Payouts: My bad sir
Payouts: These developments are confided to the US and do not have any impact on international customer's ability to continue using our service. Please be assured players’ balances are safe. There is no cause for concern. For all customers outside the US it is business as usual. Please be aware that we are currently experiencing high volume of customer contacts so our response times are delayed as well as the payout time frame. We will answer player inquiries as soon as possible. Thank you for your patience and understanding in this matter
Payouts: May I help you with anything else today?
YURI AROUSTAMIAN: I see. So can you tell me when my payout will pass to my moneybookers account? And I am not able to understand what the status "Authorized" means. Does it mean, that my money is on the way to moneybookers account?
Payouts: no not yet
Payouts: the money is on hold. For now we are waiting for updates from our legal department so w need to wait before we can give you a final resolution.
YURI AROUSTAMIAN: Can you predict when it might happen?
Payouts: I wish I could but its not possible, you have the option of canceling them and the funds will be placed back into your poker account
YURI AROUSTAMIAN: ok. I see. thank you for your assistance