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6.3. We forbid the use of all unfair practices when using the Facilities. We do this to protect Our customers and the integrity of the Facilities. Please read Our Unfair Advantage Policy which is incorporated in these Agreements for further details and Our Anti-Cheating Policy at section 29.4. If any customer is found to be participating in any form of collusion or other activities that We consider to constitute cheating his or her account may be permanently closed and any balance may be at risk of forfeiture or withholding as per section 17 of these terms and conditions.



13. FRAUDULENT ACTIVITIES, PROHIBITED TRANSACTIONS AND FAILED DEPOSITS

We have a zero tolerance policy towards inappropriate play and fraudulent activity. If, in Our sole determination, You are found to have cheated or attempted to defraud Us and/or the Group or any other user of any of the Facilities in any way, including but not limited to game manipulation or payment fraud, manipulation of the multi-currency facilities, betting on all possible outcomes of a game or event or if We suspect You of fraudulent payment, including use of stolen credit cards, or any other fraudulent activity (including but not limited to any chargeback or other reversal of a payment) or prohibited transaction (including but not limited to money laundering) or if Your deposits failed to be honoured by Your bank for any reason, We reserve the right to suspend and/or close Your Account and recover bad debts using whichever method may lawfully be available to Us including, but not limited to, (i) debiting the amount owed by You from Your Account; and (ii) instructing third party collections agencies to collect the debt. This may have a detrimental impact on Your credit rating and will require Us to share Your personal information (including Your identity) with appropriate agencies and to report any criminal or suspicious activities to the appropriate authorities.

We reserve the right to void and withhold any or all winnings made by any person or group of persons and to void and withhold any Standard Player Points gained by any person or group of persons where We have reasonable grounds to believe that said person or group of persons is acting or has acted in liaison in an attempt to defraud or damage Us and/or the Group and/or the Facilities and/or the Platforms in any way.

We are committed to taking all reasonable measures, and to do so immediately to prevent anything that either diminishes the fun you have playing on the site, or that gives another player an unfair advantage over you when you play against them.

To this end, we forbid all unfair practices (including the use of certain types of online poker-related programs). We do this to protect our customers and the integrity of our systems.

What are unfair practices?

Unfair practices are any practice (including but not limited to the use of BOTs, AI, multiple account use and/or practices conducted in collaboration with other players) carried out by one or more players, with one or more accounts which could put any other player not engaging in such activity at a competitive disadvantage where the unfairness in such activity is due to its success being based to some extent on concealment and/or deception against such players. One way of thinking about this is to consider whether a group of peers, when presented with information about the practice, would overwhelmingly consider that practice to be unfair.

1. Multiple Accounts:

One person having multiple accounts, whether in the players name or another name, for the sole purpose of playing both accounts at the same time, whether at the same or different tables. In any event, it is not permitted to have more than account under our Terms and Conditions.

2. Collusion:

Two or more players sharing and using their combined knowledge to gain an advantage over other players at a table.

3. Rating Manipulation:

Players intentionally losing games on low stakes tables to keep their rank at a lower level than it would otherwise be.

4. Extracting Player Profiles:

Certain companies offer for sale programs specifically created to extract player profiles and then sell them in the form of enormous player databases with the promise that anyone who purchases these programs can use this information to their advantage against other players invisibly gathering information about you and then selling it to others to use when they play against you online.

These programs are based on Player hand histories and they typically use the following methods: screen-scraping, reading "Dealer Chat," and by accessing hand histories directly from individual Player's computers using the program.

5. The Use of "BOTS":

Certain companies offer for sale programs ("BOTS") specifically created to play a game in place of an actual (human) player, and conceal its use from the other players, and avoid detection by the online gaming site. These programs are marketed by explicitly promising the prospective purchaser-user an unfair advantage over other online players not using that program.

No, definitely not. Our own website provides programs for playing online. Our objective however, is in providing and promoting a level playing-field and the best possible user-experience for all of our Players.

Programs that give a player an advantage over others are not something we wish to forbid. Advantage is not the issue; an unfair advantage is and we see that as deception. And so is invasion of privacy and data theft.

To begin with, our basis for distinction is not whether a particular program gives the user an advantage over non-using players, nor is it based on the particular content.

To us, the key indicia that define the class of programs we seek to eliminate from use on the Site are: deception and breach of our customers' privacy.

Nevertheless, what our customers want will always remain the primary influence on what we do about this. So for instance, we have no doubt that anything that compromises the integrity of the game or that erodes our customers' confidence about whether they will be unfairly disadvantaged while playing on our site, must be eliminated. And it's there that we direct our efforts. But our customers will always have the last word about what it is they want to play and against whom. So if our customers want to play against BOTS, then we will seriously consider this request. But again, the bottom line is that we will do whatever it takes to ensure that our customers are not deceived and that their privacy is not violated.

Instead, what we're talking about here are programs which: (i) advertise as a key feature that the buyer/user will gain an unfair advantage (quite often they even use the word "cheat") over the other players in other words, they promise to help a player to cheat; or (ii) their use by the buyer/user is intended to remain concealed from the other players and from the "operator" (i.e., the online gaming room); or (iii) steal legally protected material (e.g., player identities) that violate International Copyright Laws as well as Privacy Laws.

Granted some of the companies who make programs that we deem "forbidden" (i.e., that satisfies the criteria above) claim that the purpose of their programs is not to assist a player to cheat an online game but rather as a training aid (even though they might concede that an unscrupulous user could indeed use it for the purpose of cheating). Think for a moment about this claim. What other plausible reason is there to make and sell programs promised to give you an unfair advantage and at the same time remain concealed from the other players and the online room, and actually take the place of a player at the online table but in a way undetectable by anyone else. That aside, emphasizing one attribute to advertise their programs ("to cheat") but disavowing that attribute entirely in every other instance is dishonest, to say the least, and certainly does nothing to help the image of our industry.

So if these companies who make such claims were honest they would disable the functionality that allows use of the program to be concealed; since doing so would not compromise its claimed value.

Our efforts can be divided into three separate categories: (i) identification & detection; (ii) warning/suspending offending users; and (iii) additional measures through enlarged customer choice.

Identification and detection counter-measures are in-place now and have been for some time. These efforts will continue to improve - so that we're able to more precisely detect existing BOTS, but more importantly so that as new BOTS are created/released, we can also prevent those from eroding the experience when on the website.

The use of certain programs and their websites on our systems are blocked outright. These are: WinHoldem, Holdem Memory, PokerBot plus, PokerEdge, Poker Prophecy, Poker Sherlock, PokerBot Pro, Snowie Backgammon, JellyFish Backgammon, BGBlitz, 3DFibs and GNU Backgammon.

Once identified, a player using programs in this Forbidden Category will usually be notified. In that notice, we explain what we believe this player is doing and what steps we will take if he does not stop doing it immediately. In the most extreme cases we are prepared to suspend their Account and confiscate the funds in that Account without prior notice.

Yes and indeed we want you to know that we do this and what particular data we're looking for and also why we need to. Perhaps the best way to explain this is by contract to the most well-known form of data mining i.e., what Google, Yahoo, AOL, and others like them are doing gathering data about the user for (among other reasons) purely commercial purposes (i.e., to sell a user profile to online advertisers). Now consider what we do. Our automated software reports on any processes or programs running on your computer that have been identified as prohibited software falling within our policy. We do not scan your hard drive or take screen shots from your machine. The very limited data that is provided to us is used only to query player's computers while they're playing at our tables, solely for the purpose of detecting use of the offending type of software we're talking about here. This type of monitoring remains one of the key counter-measures against the abuses caused by BOTS which we believe are against the interests of our players. To find out more about our general policy with regard to data processing, please see our Privacy Policy.

Where we in our absolute discretion determines an unfair practice has taken place (whether an advantage has been gained or not) the person or persons responsible for that practice will face one or all of the following consequences:

We may email the offender(s) and demand the immediate cessation of all unfair practices;
We may suspend the offending account(s) for the purposes of conducting a thorough investigation into the unfair practices'
Ultimately, we reserve the right, in our sole discretion, to terminate the offending account(s) indefinitely and for all funds in the account(s) to be forfeited (see section 5, 19, and 21 of our Terms and Conditions of Use)
Modified/Created 29 August 2013