Всем привет!
До последнего не хотелось создавать топик, но видимо это действительно мой последний шанс.
В конце января мой аккаунт на Partypremium заблокировали. Больше месяца я ждал от них причину блокировки, лишь первого марта пришел ответ с лаконичной формулировкой: «использование запрещенного ПО». Разумеется добиться более конкретного объяснения от службы поддержки мне не удалось. Кроме холдем менеджера ничего не использовал.
Версий на тот момент у меня было две:
1. VPN. Пару раз забывал его отключать.
2. Simplepostflop. Один раз был точно включен при открытом покер клиенте, примерно в конце ноября - начале декабря (точной даты не помню). В этот момент я не играл и расчетов никаких не велось.
В марте я поехал в Сочи на встречу с представителями патипокера, надеясь, что они смогут мне помочь. Но меня просто «слили», ссылаясь на то что патипремиум имеет мало общего с патипокером.
Далее следовала череда разбанов. Я свято верил в то, что и до меня дойдет очередь, но чуда не произошло. К тому времени пришел ответ из eCOGRA:
After having reviewed the details of your dispute, we have found the following:
You registered account ‘000000’;
Registration of an account binds the Customer to the Casino’s Terms and Conditions:
On 20.01.2017 the account was blocked due to an investigation into the usage of prohibited software, which was confirmed by the Casino’s Risk Team;
Closing of an account results only after a thorough investigation had been undertaken and after confirmation that an an artificial Intelligence program was used, automating the Customer’s game play and which system plays without human intervention, making the best possible decisions at the time of playing Poker at the site. Hence the Customer is given an unfair advantage over their opponents.
On 27.02.2017 the account was closed and the balance of USD 14 291.79 was withheld due to usage of prohibited software, which is against the Casino’s Terms and Conditions and Unfair Advantage Policy:
https://help.partypremium.com/en/general-information/legal-matters/general-terms-and-conditions‘28.4. Anti-Cheating Policy
We are committed to preventing the use of unfair practices in the Gaming Facility, including but not limited to player collusion. We are also committed to detecting and preventing the use of software programs which are designed to enable artificial intelligence to play on Our Platforms including, but not limited to, opponent-profiling, cheating software or anything else that We deem enables You to have an unfair advantage over other players not using such programs or systems ('AI Software'). You acknowledge that We will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a player's computer) and You agree not to use any AI Software and/or any such programs. Go to Our Unfair Advantage Policy.’
https://help.partypremium.com/en/general-information/legal-matters/user-advantage-policy‘5. The Use of "BOTS":
Certain companies offer for sale programs ("BOTS") specifically created to play a game in place of an actual (human) player and conceal its use from the other players and avoid detection by the online gaming site. These programs are marketed by explicitly promising the prospective purchaser-user an unfair advantage over other online players not using that program.
Our efforts can be divided into three separate categories: (i) identification & detection; (ii) warning/suspending offending users; and (iii) additional measures through enlarged customer choice.
Identification and detection counter-measures are in-place now and have been for some time. These efforts will continue to improve - so that we're able to more precisely detect existing BOTS but more importantly, so that as new BOTS are created/released, we can also prevent those from eroding the experience when on the website.
The use of certain programs and their websites on our systems are blocked outright. These are: WinHoldem, Holdem Memory, PokerBot plus, PokerEdge, Poker Prophecy, Poker Sherlock, PokerBot Pro, Snowie Backgammon, JellyFish Backgammon, BGBlitz, 3DFibs and GNU Backgammon.
Once identified, a player using programs in this Forbidden Category will usually be notified. In that notice, we will explain what we believe this player is doing and what steps we will take if he or she does not stop doing it immediately. In the most extreme cases, we are prepared to suspend their account and confiscate the funds in that account without prior notice.’
Given the above, we have found the Casino to have acted in accordance with their terms, as stated in their Terms and Conditions and Unfair Advantage Policy, by closing the account and withholding of funds.
Как я понял из письма, была использована программа искусственного интеллекта во время игры, что давало мне перевес над другими игроками. С большой вероятностью служба безопасности патипокера расценила Simplepostflop, как запрещенную программу. Но получить какое-либо преимущество с помощью неё в режиме реального времени, считаю невозможным.
Прошу официального представителя Патипокера детально разобраться с моей ситуацией, а не отписываться стандартными фразами. Я готов к любым проверкам, мне скрывать нечего.
Ник: Marlbor0.
До последнего не хотелось создавать топик, но видимо это действительно мой последний шанс.
В конце января мой аккаунт на Partypremium заблокировали. Больше месяца я ждал от них причину блокировки, лишь первого марта пришел ответ с лаконичной формулировкой: «использование запрещенного ПО». Разумеется добиться более конкретного объяснения от службы поддержки мне не удалось. Кроме холдем менеджера ничего не использовал.
Версий на тот момент у меня было две:
1. VPN. Пару раз забывал его отключать.
2. Simplepostflop. Один раз был точно включен при открытом покер клиенте, примерно в конце ноября - начале декабря (точной даты не помню). В этот момент я не играл и расчетов никаких не велось.
В марте я поехал в Сочи на встречу с представителями патипокера, надеясь, что они смогут мне помочь. Но меня просто «слили», ссылаясь на то что патипремиум имеет мало общего с патипокером.
Далее следовала череда разбанов. Я свято верил в то, что и до меня дойдет очередь, но чуда не произошло. К тому времени пришел ответ из eCOGRA:
You registered account ‘000000’;
Registration of an account binds the Customer to the Casino’s Terms and Conditions:
On 20.01.2017 the account was blocked due to an investigation into the usage of prohibited software, which was confirmed by the Casino’s Risk Team;
Closing of an account results only after a thorough investigation had been undertaken and after confirmation that an an artificial Intelligence program was used, automating the Customer’s game play and which system plays without human intervention, making the best possible decisions at the time of playing Poker at the site. Hence the Customer is given an unfair advantage over their opponents.
On 27.02.2017 the account was closed and the balance of USD 14 291.79 was withheld due to usage of prohibited software, which is against the Casino’s Terms and Conditions and Unfair Advantage Policy:
https://help.partypremium.com/en/general-information/legal-matters/general-terms-and-conditions
‘28.4. Anti-Cheating Policy
We are committed to preventing the use of unfair practices in the Gaming Facility, including but not limited to player collusion. We are also committed to detecting and preventing the use of software programs which are designed to enable artificial intelligence to play on Our Platforms including, but not limited to, opponent-profiling, cheating software or anything else that We deem enables You to have an unfair advantage over other players not using such programs or systems ('AI Software'). You acknowledge that We will take measures to detect and prevent the use of such programs and AI Software using methods (including but not limited to reading the list of currently running programs on a player's computer) and You agree not to use any AI Software and/or any such programs. Go to Our Unfair Advantage Policy.’
https://help.partypremium.com/en/general-information/legal-matters/user-advantage-policy
‘5. The Use of "BOTS":
Certain companies offer for sale programs ("BOTS") specifically created to play a game in place of an actual (human) player and conceal its use from the other players and avoid detection by the online gaming site. These programs are marketed by explicitly promising the prospective purchaser-user an unfair advantage over other online players not using that program.
Our efforts can be divided into three separate categories: (i) identification & detection; (ii) warning/suspending offending users; and (iii) additional measures through enlarged customer choice.
Identification and detection counter-measures are in-place now and have been for some time. These efforts will continue to improve - so that we're able to more precisely detect existing BOTS but more importantly, so that as new BOTS are created/released, we can also prevent those from eroding the experience when on the website.
The use of certain programs and their websites on our systems are blocked outright. These are: WinHoldem, Holdem Memory, PokerBot plus, PokerEdge, Poker Prophecy, Poker Sherlock, PokerBot Pro, Snowie Backgammon, JellyFish Backgammon, BGBlitz, 3DFibs and GNU Backgammon.
Once identified, a player using programs in this Forbidden Category will usually be notified. In that notice, we will explain what we believe this player is doing and what steps we will take if he or she does not stop doing it immediately. In the most extreme cases, we are prepared to suspend their account and confiscate the funds in that account without prior notice.’
Given the above, we have found the Casino to have acted in accordance with their terms, as stated in their Terms and Conditions and Unfair Advantage Policy, by closing the account and withholding of funds.
Как я понял из письма, была использована программа искусственного интеллекта во время игры, что давало мне перевес над другими игроками. С большой вероятностью служба безопасности патипокера расценила Simplepostflop, как запрещенную программу. Но получить какое-либо преимущество с помощью неё в режиме реального времени, считаю невозможным.
Прошу официального представителя Патипокера детально разобраться с моей ситуацией, а не отписываться стандартными фразами. Я готов к любым проверкам, мне скрывать нечего.
Ник: Marlbor0.